Monika Singh
Head of Operations | MBA ( HR & IB), B.Tech ( CSE )Monika Singh serves as the Head of Operations at Concierge Technologies, where she plays a crucial role in managing cross-functional teams, driving systems efficiency, and ensuring process excellence across the organization. With an MBA in IB & HR and a B.Tech in Computer Science Engineering, Monika brings a unique combination of technical depth and managerial precision.
Her journey began in the IT sector, where her exposure to systems and automation laid a solid foundation for her later roles in operational leadership. Since joining Concierge, Monika has been responsible for transforming internal processes, reducing delivery timelines, and creating a culture of operational discipline.
Monika’s role spans supply chain management, warehouse oversight, client coordination, inventory control, and process automation. She ensures that every order, every shipment, and every internal transaction is streamlined and traceable. Her structured approach has brought measurable improvements in efficiency and service levels.
In addition to her operational role, Monika leads the company’s HR efforts. She is passionate about building high-performance teams, encouraging accountability, and creating a collaborative work culture. From hiring to training and conflict resolution, she ensures that the company’s workforce stays aligned with its mission.
Her dual expertise in IT and operations makes her a critical part of Concierge’s digital transformation journey. She is deeply involved in ERP system rollouts, real-time reporting dashboards, and automation initiatives that drive future-ready growth.
Monika’s leadership is calm, composed, and quietly impactful. She continues to serve as a pillar of structure, clarity, and team alignment within the organization.
